Terms of Service

1. Service Description

AnantaMed is a SaaS (software as a service) clinical management platform for nutritionists and clinic administrators. It includes patient management tools, dietary planning, nutritional calculators, metrics tracking, patient portal, and AI-assisted features.

The service is provided as technology infrastructure. Ananta does not practice nutrition and is not responsible for clinical recommendations that professionals make to their patients through the platform.

2. Eligibility and Registration

• You must be at least 18 years old and have the legal capacity to enter into contracts.
• The account is for personal, non-transferable use. You may not share credentials or transfer the account to third parties.
• You are responsible for maintaining the confidentiality of your password and all activities carried out under your account.
• You must provide truthful information and keep it up to date.

3. Plans, Free Trial, and Billing

3.1 Trial Period

New users who choose the free trial option gain access to the features of the selected plan for 7 calendar days, at no cost and without requiring a credit card. At the end of the trial period, access to the platform is automatically suspended until the user purchases a paid plan. The trial does not convert to automatic billing.

3.2 Paid Plans

Available plans (Basic, Freelance, Business, Enterprise) are described on the pricing page. Prices are in US dollars (USD) and include access to the features listed in each plan. Ananta reserves the right to modify prices with 30 days prior notice.

3.3 Billing Cycle

Payment is made in advance (monthly or annually). Upon subscribing, the service remains active until the end of the paid period, regardless of whether the user cancels early. No pro-rated refunds are issued for unused time.

3.4 No Refund Policy

All payments are final and non-refundable. If you cancel your subscription, you retain access until the end of the already-paid period. No credits are issued for partial periods. Exception: in the event of a billing error by Ananta, the corresponding refund will be processed.

3.4.1 Right of Withdrawal (Article 40, Law 7472 Costa Rica)

The eight (8) business-day right of withdrawal contemplated in Article 40 of Law 7472 (Consumer Protection of Costa Rica) does not apply to this Service because: (a) the Service is contracted on a B2B basis (between Ananta and a professional or healthcare-services provider), who is not a final consumer; (b) the Service begins to be rendered immediately upon activation of the subscription, and the User expressly accepts said immediate execution at the moment of payment; and (c) it concerns digital content not delivered on a tangible medium, an excluded case under said article. The User may, in any case, cancel the subscription at any time and retain access until the end of the current paid period (clause 3.4).

3.5 Plan Changes

You may upgrade or downgrade your plan at any time. When downgrading, the change takes effect at the start of the next billing cycle. When upgrading, the new plan applies immediately and billing is for the full period of the new plan.

4. Acceptable Use

You agree not:

• Use the service for illegal, fraudulent activities or activities that violate the rights of third parties.
• Attempt to access other users’ accounts, data, or systems without authorization.
• Reverse engineer, decompile, or disassemble the platform.
• Upload malware, malicious code, or content that interferes with the service.
• Use the platform to send unsolicited bulk communications (spam).
• Share access credentials or resell the service to third parties without express authorization.
• Exceed usage limits established in your plan (number of patients, nutritionists, etc.).

Violation of these restrictions may result in immediate suspension or cancellation of your account without right to a refund.

5. Responsibility for Clinical Data and AI Use

The nutritionist, professional, clinic or administrator using AnantaMed (the "Client") is solely and exclusively responsible for:

• Sanitary Habilitation: obtaining and maintaining current the Sanitary Habilitation of the establishment issued by the Ministry of Health of Costa Rica (Law 5395 and applicable decrees).
• Professional accreditation: ensuring that all professionals operating through the Client’s account are duly incorporated and active in their respective Professional College (Colegio de Profesionales en Nutrición and others as applicable).
• Informed consent: obtaining the patient’s informed consent for clinical treatment and for the processing of personal data prior to entering any information into the platform (Law 8968 art. 5, Law 8239 art. 2).
• Database registration: registering its patient databases before PRODHAB if required (Law 8968 art. 21). The Client acts as the “Data Controller” (Responsable del tratamiento) of those databases.
• Clinical accuracy: the accuracy and completeness of the clinical data entered, and the interpretation and application of results generated by the platform.
• AI verification: verifying any AI-generated recommendation before applying it clinically. AI features are informational, NOT diagnostic.
• Professional ethics: complying with the ethics code of their college, including provisions on tele-consultation and use of digital tools.
• Tax obligations: their own electronic invoicing obligations before the General Directorate of Taxation (DGT). AnantaMed provides a tool; the Client remains the taxpayer.
• Breach notification to patients: if a security incident affects patient data, notifying the affected patients in accordance with applicable law.

5.1 Data Processor Role (Law 8968, art. 2)

In its relationship with the Client, Ananta acts as a "Data Processor" (Encargado del tratamiento) within the meaning of article 2 of Law 8968. The Client is the "Data Controller" (Responsable del tratamiento). This means: (a) the Client decides the purposes and means of data processing; (b) Ananta processes patient data exclusively following the Client’s instructions and only to the extent necessary to deliver the platform; (c) Ananta does not use patient data for its own purposes (no marketing, no resale, no profiling); (d) Ananta applies appropriate technical and organizational security measures, but legal liability before patients for the lawfulness of processing falls on the Client as Data Controller.

5.2 Indemnification by the Client

The Client shall indemnify, defend, and hold harmless Ananta, its directors, officers, employees, and contractors from any claim, demand, fine, judgment, sanction, or damage (including reasonable attorneys’ fees) arising out of: (a) the Client’s failure to comply with any of the obligations listed in this Section 5; (b) claims, complaints, or proceedings filed by patients or third parties against the Client or its professionals for malpractice, negligence, or violation of clinical, ethical, sanitary, fiscal or data-protection regulations; (c) the inaccuracy of clinical data entered by the Client; (d) the lack of valid informed consent; (e) breach of the patient’s rights by the Client.

Ananta assumes no liability for damages, injuries, or consequences arising from the clinical use of information generated by the platform, from the Client’s practice of the profession, or from the Client’s failure to comply with its regulatory obligations.

6. Intellectual Property

The AnantaMed platform, including its source code, design, logos, trademarks, and documentation, is the exclusive property of Ananta Tech & Health S.A. and is protected by applicable intellectual property laws. Nothing in these Terms transfers any ownership rights over the platform to you.

You retain all rights to the content you enter on the platform (patient data, templates, etc.). By using the service, you grant us a limited, non-exclusive license to process that content solely for the purpose of providing the service.

7. Service Availability

Ananta strives to keep the service continuously available, but does not guarantee 100% uptime. We may perform scheduled or unscheduled maintenance that temporarily interrupts the service. We are not responsible for losses arising from service interruptions outside our control (force majeure, infrastructure provider failures, etc.).

8. Limitation of Liability

To the maximum extent permitted by applicable law, Ananta shall not be liable for indirect, incidental, special, punitive, or consequential damages, including loss of data, loss of revenue, or reputational harm, even if it had been advised of the possibility of such damages.

Ananta’s total liability to you for any claim arising from the use of the service shall be limited to the amount paid by you in the 3 months preceding the event giving rise to the claim.

9. Cancellation and Suspension

9.1 By the User

You may cancel your subscription at any time. The service will remain active until the end of the paid period. Upon cancellation, your data will be retained for 5 years unless you expressly request its deletion.

9.2 By Ananta

We reserve the right to suspend or cancel your account if: (a) you violate these Terms, (b) you fail to pay within the established period, (c) fraudulent or illegal activity is detected, or (d) it is necessary due to a legal requirement. In cases of serious violation, cancellation may be immediate and without refund.

10. Modifications to the Terms

We may modify these Terms at any time. Material changes will be notified with at least 15 days’ notice by email or through a prominent notice on the platform. Continued use of the service after the effective date of the new Terms constitutes your acceptance.

11. Governing Law and Jurisdiction

These Terms are governed by the laws of the Republic of Costa Rica. Any dispute that cannot be resolved amicably shall be submitted to the exclusive jurisdiction of the competent courts of San José, Costa Rica.

12. Contact