Terms of Service

1. Service Description

AnantaMed is a SaaS (software as a service) clinical management platform for nutritionists and clinic administrators. It includes patient management tools, dietary planning, nutritional calculators, metrics tracking, patient portal, and AI-assisted features.

The service is provided as technology infrastructure. Ananta does not practice nutrition and is not responsible for clinical recommendations that professionals make to their patients through the platform.

2. Eligibility and Registration

• You must be at least 18 years old and have the legal capacity to enter into contracts.
• The account is for personal, non-transferable use. You may not share credentials or transfer the account to third parties.
• You are responsible for maintaining the confidentiality of your password and all activities carried out under your account.
• You must provide truthful information and keep it up to date.

3. Plans, Free Trial, and Billing

3.1 Trial Period

New users who choose the free trial option gain access to the features of the selected plan for 7 calendar days, at no cost and without requiring a credit card. At the end of the trial period, access to the platform is automatically suspended until the user purchases a paid plan. The trial does not convert to automatic billing.

3.2 Paid Plans

Available plans (Basic, Freelance, Business, Enterprise) are described on the pricing page. Prices are in US dollars (USD) and include access to the features listed in each plan. Ananta reserves the right to modify prices with 30 days prior notice.

3.3 Billing Cycle

Payment is made in advance (monthly or annually). Upon subscribing, the service remains active until the end of the paid period, regardless of whether the user cancels early. No pro-rated refunds are issued for unused time.

3.4 No Refund Policy

All payments are final and non-refundable. If you cancel your subscription, you retain access until the end of the already-paid period. No credits are issued for partial periods. Exception: in the event of a billing error by Ananta, the corresponding refund will be processed.

3.5 Plan Changes

You may upgrade or downgrade your plan at any time. When downgrading, the change takes effect at the start of the next billing cycle. When upgrading, the new plan applies immediately and billing is for the full period of the new plan.

4. Acceptable Use

You agree not:

• Use the service for illegal, fraudulent activities or activities that violate the rights of third parties.
• Attempt to access other users’ accounts, data, or systems without authorization.
• Reverse engineer, decompile, or disassemble the platform.
• Upload malware, malicious code, or content that interferes with the service.
• Use the platform to send unsolicited bulk communications (spam).
• Share access credentials or resell the service to third parties without express authorization.
• Exceed usage limits established in your plan (number of patients, nutritionists, etc.).

Violation of these restrictions may result in immediate suspension or cancellation of your account without right to a refund.

5. Responsibility for Clinical Data and AI Use

The nutritionist or administrator using AnantaMed is solely responsible for:

• The accuracy and completeness of the clinical data entered.
• The interpretation and application of results generated by the platform.
• Obtaining informed consent from patients for the processing of their data.
• Complying with the ethical and legal standards of their profession.
• Verifying any AI-generated recommendation before applying it clinically.

Ananta assumes no liability for damages, injuries, or consequences arising from the clinical use of information generated by the platform.

6. Intellectual Property

The AnantaMed platform, including its source code, design, logos, trademarks, and documentation, is the exclusive property of Ananta Tech & Health S.A. and is protected by applicable intellectual property laws. Nothing in these Terms transfers any ownership rights over the platform to you.

You retain all rights to the content you enter on the platform (patient data, templates, etc.). By using the service, you grant us a limited, non-exclusive license to process that content solely for the purpose of providing the service.

7. Service Availability

Ananta strives to keep the service continuously available, but does not guarantee 100% uptime. We may perform scheduled or unscheduled maintenance that temporarily interrupts the service. We are not responsible for losses arising from service interruptions outside our control (force majeure, infrastructure provider failures, etc.).

8. Limitation of Liability

To the maximum extent permitted by applicable law, Ananta shall not be liable for indirect, incidental, special, punitive, or consequential damages, including loss of data, loss of revenue, or reputational harm, even if it had been advised of the possibility of such damages.

Ananta’s total liability to you for any claim arising from the use of the service shall be limited to the amount paid by you in the 3 months preceding the event giving rise to the claim.

9. Cancellation and Suspension

9.1 By the User

You may cancel your subscription at any time. The service will remain active until the end of the paid period. Upon cancellation, your data will be retained for 5 years unless you expressly request its deletion.

9.2 By Ananta

We reserve the right to suspend or cancel your account if: (a) you violate these Terms, (b) you fail to pay within the established period, (c) fraudulent or illegal activity is detected, or (d) it is necessary due to a legal requirement. In cases of serious violation, cancellation may be immediate and without refund.

10. Modifications to the Terms

We may modify these Terms at any time. Material changes will be notified with at least 15 days’ notice by email or through a prominent notice on the platform. Continued use of the service after the effective date of the new Terms constitutes your acceptance.

11. Governing Law and Jurisdiction

These Terms are governed by the laws of the Republic of Costa Rica. Any dispute that cannot be resolved amicably shall be submitted to the exclusive jurisdiction of the competent courts of San José, Costa Rica.

12. Contact